Advanced Technologies

Remote Online Service Desk Support for Computers, Software and Network Systems

Web-Enabled

Bomgar works seamlessly through corporate firewalls without requiring a VPN or other configuration. In addition, Bomgar support sessions can be initiated in seconds without requiring pre-installed software. This means that you can be on the screen in seconds, even if it is your first time to connect to a personal laptop at a WiFi hotspot across the world.

Customer Support with Bomgar
Bomgar uses a secure, web-enabled remote support solution that us support any customer, from the consumer to the datacenter. Bomgar’s appliance-based model prevents customer data from passing through a third party and simplifies integration with customer-facing systems and internal applications.

One-on-One

With Bomgar, the rep is able to gain access to the screen quickly, and troubleshoot as if physically in front of the mobile device. Bomgar offers numerous device emulators that allow the rep to navigate with mouse and keyboard through the smartphone’s interface.

One to Few

Bomgar’s robust API and software development kit, along with several pre-built integrations with service desk management solutions from HP and BMC, ensure that smartphone support sessions are integrated into your existing systems and processes. Bomgar also integrates with LDAP, RADIUS, and Kerberos, enabling you to control technicians’ access by group policy using your existing user directories.

Training and Support

In addition to supporting Blackberry and Windows Mobile, Bomgar supports all versions of Windows from 95-Vista, Mac OS X, and five distributions of Linux. With Bomgar, the technician can control both the smartphone and the computer it is connected to, no matter what the operating system. Bomgar even allows technicians to support multiple handhelds along with multiple computers simultaneously, each in a separate tab.