Computer Crashing?
Web Based Remote
Desktop Support

Remote Online Service Desk
Support for Computers, Software and Network Systems
Troubleshooting
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Fixing crashes & errors
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Setting up a wireless network
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Connecting to the internet
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Software issues and more
Computer
Security
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Removing viruses and trojans
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Deleting spyware and cookies
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Identifying other security breaches
Everything Else
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Connecting printers, scanners
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Transferring digital photos
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Syncing smart phones and mp3 players
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Intel Tech 101 is a series of videos
explaining the nuts and bolts of computing. The videos explain the
basics of personal computers, discuss common questions, and provide
answers from our experienced Intel Customer Support team.
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Computer Maintenance
Protect Your Computer from Viruses
As everyone who has ever had the flu knows, viruses can be
devastating—and computers don't get off any easier than people. Even
though a flu virus and a computer virus have obvious differences,
there are some similarities: Both you and your computer get viruses
from others who are already infected, and prevention can help keep
both of you healthy.
Keep in mind that the steps listed in this article are only
recommendations that may help prevent virus infection and help deal
with it if one does occur. This topic is complex, and it changes
rapidly, so it's important to stay vigilant and stay informed.
Prevention is the key.
Your best defense is to keep your system from getting infected in
the first place because once it is, it can be very difficult, if not
impossible, to get rid of the virus. The road to prevention begins
with these steps:
•Install effective anti-virus software. Anti-virus software
is widely available; any online or brick-and-mortar store that sells
software will offer a number of products. These products typically
require an annual subscription, which lets you keep your anti-virus
software up to date and ready to detect the latest threats.
Tip: For added protection, consider buying a security suite
that includes firewall software and other protection (such as spam
filtering).
•Avoid risky behavior. For example: never open an email
attachment that comes from someone you don't know, and avoid
downloading anything from the Internet that might not be
trustworthy. Keep in mind that humorous material is often passed
along, from address to address, through email. It's best not to open
this type of file, because even if the attachment is from someone
you know, they may be unknowingly passing along a virus. |

Getting Rid of Spyware
Most of us don't have to worry about encountering 007-style
super-spies or shifty-eyed characters in trench coats, but we all
need to know about their cyber-versions-spyware.
Spyware lurks around every corner of the Web, waiting for a chance
to infect your computer. Knowing what to look out for is your best
counterattack, and we'll show you how.
I've heard of spyware, but what is it?
Spyware is software that tricks users into installing it on their
computers. Once it's there, it can secretly gather information about
you and send it to an interested party, without your knowledge or
consent. Screen savers, computer wallpaper, and those packages of
little smiley icons are all key culprits that can contain spyware.
Different types of spyware do different things, but all of them
involve deception and taking some amount of control over the
computer.
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Freebie Potentially |
Spyware? |
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Downloadable free games |
X |
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"Congratulations! You Win!" banner |
X |
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Screen-saver download |
X |
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Smiley icons |
X |
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Downloadable animated cursors |
X |
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Games received in e-mail |
X |
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